Service: Adult Social Care & Community ServicesSection: Community Wellbeing
Conwy Access Team is part of the Single Point of Access to help members of the public, their families and any professionals supporting them, to access the right information at the right time. Members of the team are able to piece together information, draw details from people and identify the most appropriate team to support an individual to remain as independent as possible.
Team members act as the liaison point between different services and teams, ensuring that issues are escalated appropriately. Conversations with the public can be difficult and emotive; the post holder therefore requires strong personal resilience.
We require a team player. Someone with excellent communication and IT skills. Experience of using Microsoft Office is essential. This person needs to be resilient and to be able to prioritise their work load with a busy team.
The ability to communicate through the medium of English and Welsh is essential.
For an informal discussion regarding the post please contact Victoria Hughes on 01492 576336
Job Description & Person Specification